The 2010 Zagat Airline Survey
Top Rated on Zagat's 30-Point Scale
Top-Rated Large Domestic Airlines – Premium Seating
21 Continental Airlines
18 American Airlines
17 Delta Air Lines
16 United Airlines
15 AirTran Airways
Top-Rated Midsize Domestic Airlines – Premium Seating
24 Virgin America
23 Hawaiian Airlines
20 Alaska Airlines
Top-Rated International Airlines – Premium Seating
28 Singapore Airlines
26 Cathay Pacific Airways
26 Emirates Airline
26 Qatar Airway
25 Air New Zealand
Top-Rated Large Domestic Airlines – Economy Seating
19 JetBlue Airways
15 Southwest Airlines
14 Continental Airlines
12 AirTran Airways
11 Delta Air Lines
Top-Rated Midsize Domestic Airlines – Economy Seating
21 Virgin America
16 Hawaiian Airlines
16 Alaskan Airlines
Top-Rated International Airlines – Economy Seating
24 Singapore Airlines
21 Air New Zealand
21 Emirates Airline
20 Cathay Pacific Airways
20 ANA (All Nippon Airways)
Top Websites
23 Southwest Airlines
23 Virgin America
22 Singapore Airlines
22 JetBlue Airways
22 Virgin Atlantic Airways
Top Frequent Flier Programs
22 Virgin Atlantic Airways (Flying Club)
20 Southwest (Rapid Rewards)
19 Alaska (Mileage Plan)
17 Lufthansa/Swiss (Miles & More)
17 Virgin America (eleVAte)
Best In-Flight Entertainment – Domestic
JetBlue Airways
Virgin America
Continental Airlines
Delta Air Lines
American Airlines
Best In-Flight Entertainment – International
Virgin Atlantic Airways
Singapore Airlines
British Airways
Continental Airlines
Delta Air Lines
Best Consumer On-Time Estimates – Domestic
Southwest Airlines
United Airlines
JetBlue Airways
Continental Airlines
American Airlines
Best Check-in Experience (online tools, curbside service, ticketing kiosks and terminal agents):
Southwest Airlines
American Airlines
Delta Air Lines
Continental Airlines
United Airlines
Best Value – Domestic
Southwest Airlines
JetBlue Airways
American Airlines
Continental Airlines
Delta Air Lines
Best Value – International
American Airlines
Delta Air Lines
Continental Airlines
Virgin Atlantic Airways
British Airways
Best Luggage Policy – Domestic
Southwest Airlines
JetBlue Airways
Continental Airlines
American Airlines
United Airlines
The survey incorporates the opinions of 8,007 frequent fliers and travel professionals.
这么多年到处飞，还是最喜欢Emirates和ANA.
这个也不一定准，至少有些我不喜欢的airline也排的很高，一些我喜欢的根本没上榜。
Top-Rated Large Domestic Airlines – Premium Seating
21 Continental Airlines
18 American Airlines
17 Delta Air Lines
16 United Airlines
15 AirTran Airways
Top-Rated Midsize Domestic Airlines – Premium Seating
24 Virgin America
23 Hawaiian Airlines
20 Alaska Airlines
Top-Rated International Airlines – Premium Seating
28 Singapore Airlines
26 Cathay Pacific Airways
26 Emirates Airline
26 Qatar Airway
25 Air New Zealand
Top-Rated Large Domestic Airlines – Economy Seating
19 JetBlue Airways
15 Southwest Airlines
14 Continental Airlines
12 AirTran Airways
11 Delta Air Lines
Top-Rated Midsize Domestic Airlines – Economy Seating
21 Virgin America
16 Hawaiian Airlines
16 Alaskan Airlines
Top-Rated International Airlines – Economy Seating
24 Singapore Airlines
21 Air New Zealand
21 Emirates Airline
20 Cathay Pacific Airways
20 ANA (All Nippon Airways)
Top Websites
23 Southwest Airlines
23 Virgin America
22 Singapore Airlines
22 JetBlue Airways
22 Virgin Atlantic Airways
Top Frequent Flier Programs
22 Virgin Atlantic Airways (Flying Club)
20 Southwest (Rapid Rewards)
19 Alaska (Mileage Plan)
17 Lufthansa/Swiss (Miles & More)
17 Virgin America (eleVAte)
Best In-Flight Entertainment – Domestic
JetBlue Airways
Virgin America
Continental Airlines
Delta Air Lines
American Airlines
Best In-Flight Entertainment – International
Virgin Atlantic Airways
Singapore Airlines
British Airways
Continental Airlines
Delta Air Lines
Best Consumer On-Time Estimates – Domestic
Southwest Airlines
United Airlines
JetBlue Airways
Continental Airlines
American Airlines
Best Check-in Experience (online tools, curbside service, ticketing kiosks and terminal agents):
Southwest Airlines
American Airlines
Delta Air Lines
Continental Airlines
United Airlines
Best Value – Domestic
Southwest Airlines
JetBlue Airways
American Airlines
Continental Airlines
Delta Air Lines
Best Value – International
American Airlines
Delta Air Lines
Continental Airlines
Virgin Atlantic Airways
British Airways
Best Luggage Policy – Domestic
Southwest Airlines
JetBlue Airways
Continental Airlines
American Airlines
United Airlines
The survey incorporates the opinions of 8,007 frequent fliers and travel professionals.
这么多年到处飞，还是最喜欢Emirates和ANA.
这个也不一定准，至少有些我不喜欢的airline也排的很高，一些我喜欢的根本没上榜。
