This position will be responsible for Deskside operation, IT infrastructure & Facility and application of a Company location in Shanghai.
Act as local single contact person to provide daily operation to support IT Infrastructure will include Local Area Network, Wide Area Network, Wireless Network, Voice, Extranet and other network related technology.
Act as local single contact person to provide daily operation to support Deskside: deployment, broken fix, end of life replacement and exception process for Personal related IT equipment such as: PC, M-function Printer (Ford standard & non-standard), etc.
Act as local single contact person to provide support to business application and its Hardware.
As contact person to provide local support for any Approved Change on infra., Deskside or Application.
Act as owner to ensure Ford standard Policy and Process is followed on this site, and ensure no Major comments from Audit.
As local owner to maintain documentation on local IT process and recorder.
Manage vendor relationships within various sections of hardware/software to exceed client expectations and technical needs.
Act as local support person on project delivery on this site.
Education Qualification:Bachelor degree in IT or related field preferred
No. of Years of Experience: 3 or more years of background in IT with Deskside and infra. system support.
Familiarity with IT systems and methodologies.
Familiarity with network, telephony.
Experience of office deskside operations
Good communication skill both verbal and written English communication is also required.
Inter-personal skills to establish good relationship with business area and/or other IT member.
Practice IT asset management, including maintenance of component inventory, software license compliance, and related documentation
Leadership Skills: Can do attitude; Build strong relationships, team player
Functional/Technical Skills: Cisco Certificate, ITIL certification are asset (not mandatory).