2017-06-02 IDEABOXES IDEABOXES
坐标：London, United Kingdom
职位：Store Information Host - Customer Services
性质：Full time/Part time/Temporary opportunities
KNOW THE ROLE
When it comes to service, our customers deserve only the very best. So as the Store Information Host, it will be your job to provide that. The store information host will work alongside the customer service team to provide world-class luxury service to customers from across the globe. From the moment you first meet and greet our guests until the moment they leave, you’ll strive to deliver a pro-active, considered service. Engaging customers and offering refreshments, you’ll deal with any enquiries in a professional, courteous manner. Plus, you’ll manage the flow of customers through the store to make sure every one of your guests enjoys the same extraordinary level of service. Knowledgeable and attentive, guests will seek your expert advice, guidance and assistance for all manner of things. You’ll make a special effort to know exactly what’s going on in the local area, so whether it’s services, restaurants, activities or bars, you’ll be able to make the right recommendation. On top of all that, you’ll oversee the Store's services, the Service Lounge, Library, Quiet Room and Group Room, making sure everything’s looking and working as it should.
KNOW WHAT WE'RE LOOKING FOR
With a wealth of experience in luxury hospitality under your belt, you’ll have worked in a luxury customer facing role before. Sociable and with a gift for delivering exemplary customer service, building relationships with clients will come naturally to you. In this luxury environment, Mandarin, Cantonese and/or Arabic will be a plus, as will a genuine passion for luxury service. A highly organised and conscientious person, working to tight deadlines, multi-tasking and prioritising won’t be a problem. If you can add to all that strong communication skills and a positive attitude, the Service Lounge could be the place for you.