THE NORDSTROM WAY TO CUSTOMER SERVICE EXCELLENCE 最佳客户服务Nordstrom之路：实施机构最佳服务手册

又名: THE NORDSTROM WAY TO CUSTOMER SERVICE EXCELLENCE: A HANDBOOK FOR IMPLEMENTING GREAT SERVICE IN YOUR ORGANIZATION
作者: D. / Patrick / Robert / Spector / McCarthy
ISBN: 9780471702863
页数: 270
定价: 174.48
出版社: 吉林长白山
装帧: 平装
出版年: 2005-3-1

(目前无人评价)

0.0%
0.0%
0.0%
0.0%
0.0%
评价:

简介   · · · · · · 

　　First published in 1995，The Nordstrom Way is a classic guide to great customer service. This new book replaces The Nordstrom Way with an even more practical guide to becoming the “Nordstrom” of your industry. Designed for customer service managers and trainers， as well as business owners， it’s an invaluable resource for designing your own programs and initiatives. The authors n... (展开全部) 　　

在哪儿买这本书?   · · · · · · 

谁读这本书?

斜坡
斜坡
2009年6月22日想读


> 1人想读




订阅关于THE NORDSTROM WAY TO CUSTOMER SERVICE EXCELLENCE 最佳客户服务Nordstrom之路：实施机构最佳服务手册的评论:
feed: rss 2.0