《Developing a Learning Culture in Nonprofit Organizations》读书小记

2009-10-08 01:41:33 　　来自: babyfacer (lock your target)
Developing a Learning Culture in Nonprofit Organizations的评论   

　　原文自本人新浪博客：http://blog.sina.com.cn/s/blog_538f46f70100ghlf.html
　　
　　新浪博客规定标题字数太有限了。我其实要写的题目是：
　　《Developing a Learning Culture in Nonprofit Organizations》读书小记
　　MSN Spaces就让我写了完整的题目，8错～～
　　当然，这本书的名字也挺长。。。汗～
　　
　　这本书一看就和我专业学习无关。我为啥看？原因很简单：好玩。
　　所以，以下写的不是书评。只是摘记，我觉得有意思的小地方而已。
　　所以，千万别当书评，千万别因为我写了日志就要去找来看。不必要不必要。
　　我不到一个小时就翻完了，属于skim through抽取关键字方式。
　　～～～～～～～～～～～～～～～～～～～～～～～～～～～～～～
　　
　　这本书讲的是：
　　我们需要学习型的文化，如今存在什么问题或者障碍。发展学习型的文化需要具备哪些元素。
　　我们知道有个人的学习，但是这并不是学习型文化应该引导的方向，因为还有team，whole organization，community等等，这种学习型组织的建设才是重要的，尤其是在没有不以盈利为导向的非盈利组织中。
　　学习还要有所反馈，要有E.v.a.luation，有科学的model做指导才行。(不这么写新浪博客会莫名的砍掉一些字母。。。诡异)
　　好了。介绍完毕，开始说我感兴趣的了。
　　～～～～～～～～～～～～～～～～～～～～～～～～～～～～～～
　　
　　说话的技巧/行为：
　　
　　 Blame Behaviors
　　 Gain Behaviors
　　
　　 Judging: "You were wrong."
　　 Exploring: "What happened?"
　　
　　 Showing emotion: "I'm furious with you."
　　 Remaining calm: "Try not to worry about it."
　　
　　 Reacting to what you think happened: "You should have ..."
　　 Finding out exactly what happened: "Let's take this one step at a time."
　　
　　 Blaming people for getting it wrong: "You should never have let this happen."
　　 Focusing on the process that allowed the mistake to happen: "What could have been done differently?"
　　
　　 Finding fault: "You have only yourself to blame."
　　 Providing support: "This must be difficult for you but don't forget this has happened to us all."
　　
　　 Focusing on effects: "This is going to cause enormous problems for me."
　　 Focusing on causes: "What I want to focus on is all the things that enabled this to happen to us all."
　　
　　 Assuming the person should feel guilty/be contrite: "You really have only yourself to blame."
　　 Assuming the person wants to learn: "What are the main lessons for us?"
　　
　　 Seeing mistakes as something that must be avoided: "This must never happen again."
　　 Seeing mistakes as part of a learning process: "We can learn a lot from this."
　　
　　
　　E.v.a.luation is（这里不细说了）: (不这么写新浪博客会莫名的砍掉一些字母。。。诡异)
　　
　　 * Part science and part art;
　　 * Part objectivity and part subjectivity;
　　 * Part neutrality and part advocacy;
　　 * Part numbers and part stories;
　　 * Part proving and part improving.
　　
　　You don't get harmony when everybody sings the same note. -- Doug Floyd
　　
　　I don't divide the world into the weak and the strong, or the successes and the failures... I divide the world into the learners and nonlearners.
　　 -- Benjamin Barber
　　
　　It's not what you don't know that'll hurt you, it's what you do know that ain't so.
　　 -- Appalachian Mountain Proverb
　　
　　It's not what you look at that matters, it's what you see.
　　 -- Henry David Thoreau