2009-12-15 tags: 美国 Caruso Salovey 商务 心理 Emotional Intelligence
David R. Caruso / Peter Salovey / Jossey-Bass / How to Develop and Use the Four Key Emotional...
Emotional Blueprint:
- Identify emotions: get complete and accurate emotional data of yourself and others;
- Use emotions: have feelings help guide your thinking;
- Understand emotion: foresee transition and evaluate possible scenarios;
- Manage emotions: determine the underlying root cause, make decisions and behave in an adaptive way.